Guides

Makers and repairs

Show what you can make or mend and what a customer should bring or send you.

9 things to check

1. List the items and materials you work with.Customers can tell whether their job fits your skills.
2. Show before and after photos with permission.The result helps people judge your work.
3. Explain how you assess an item before agreeing a repair.Some faults only become clear on inspection.
4. State whether customers can post items or need to visit.They can choose the right way to get the item to you.
5. Say how you protect or return items you cannot repair.People need to know what happens to something they value.
6. Give a realistic way to ask about turnaround times.Customers can plan around a repair or alteration.
7. Keep your Google address and opening hours accurate.People may need to bring an item in person.
8. Ask for a review after collection or delivery.A completed repair is the right time to ask.
9. Describe your made-to-order process if you offer it.Customers know when they can approve size, fabric or finish.