Guides

Care and childcare

Families need clear information about who provides care, how it works and how to check a registration.

9 things to check

1. Describe the care or childcare you provide and who it is for.Families can judge whether the service meets their needs.
2. Explain available hours and how to ask about a place or visit.Families can take the next step.
3. Show Ofsted registration for childminding or CQC registration for regulated care, where required.Families can check a public registration.
4. Introduce carers or staff and explain their roles.Families know who may provide the service.
5. Explain safeguarding and how concerns can be raised.Families need a clear route to ask for help.
6. State how you handle changes to a booking or care plan.Families can plan when needs change.
7. Keep your address and contact details current on Google.People can reach the right service.
8. Explain access, transport or home visit arrangements.Practical details affect whether a service fits.
9. Ask for feedback in a way that respects privacy.Care experiences can involve sensitive information.