Guides

Cleaning and home services

Tell households and businesses what is included, where you work and how to book.

9 things to check

1. List the tasks included in each service.Customers can compare what a visit covers.
2. Say whether you bring equipment and materials.Customers know what they need to provide.
3. Name the areas you cover and any access requirements.You can avoid unsuitable bookings.
4. Explain how to request a visit and what details you need.Property size and the job help you answer accurately.
5. State how keys and access are handled, if relevant.Customers need to trust the arrangements for their property.
6. Explain rescheduling and what happens if a visit is missed.Clear terms help both sides plan.
7. Keep Google hours and contact details current.Customers can reach you when they need to book.
8. Ask for a review after the completed service.Recent accounts help the next customer decide.
9. For removals, explain packing, loading and insurance arrangements.Customers need to know what happens to their belongings.